* if your wig is not from my company, please email me in advance with images of the wig and where it is from for approval. email@example.com*
This service includes:
- Removal of previous closure/frontal
- Placement of new closure/frontal
- Knot bleaching
- Wash and deep condition
- You can provide your own lace or add a closure/frontal to your order to preorder lace for this service
PROCESSING & SHIPPING TIME
- Lace Replacement: 5-14 Business Days (not including weekends or holidays)
****DUE TO COVID-19 WE ARE SEEING SHIPPING DELAYS BEYOND OUR CONTROL AND CANNOT GUARANTEE SHIPPING AND PROCESSING TIMES. PLEASE KEEP THIS IN MIND WHEN PLACING AN ORDER.***** ALL PACKAGES ARE SHIPPED USPS WITH SIGNATURE CONFIRMATION.
Standard Shipping is 2-4 Business Days, Express Shipping is 1-2 Business Days.
Once your order has been shipped, you will automatically receive a tracking number via email. Please allow 24-48 hours for the tracking information to be update.
We will not be held liable for any order delays due to incorrect shipping and billing address. Please make sure you enter your address correctly, including building and apartment numbers. If you enter your shipping address incorrectly, please email firstname.lastname@example.org to have it updated immediately.
A shipping confirmation email will be sent as soon as your unit has left our facility. Please keep in mind once packages are received by USPS, we are no longer responsible for the delivery of them. If there’s any shipping delays or any problems once your items have been shipped, please contact USPS at: +1 (800)-275-8777 for assistance.
We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.
- All sales are all FINAL.
Due to sanitary reasons and the nature of the products, there are absolutely NO RETURNS. However, Laced by Ash strives to provide each customer with amazing customer service. If the mistake on our behalf, we will happily correct the issue. If you are unsatisfied with your wig after receiving it, please immediately contact email@example.com and we will try our best to accommodate you!
My wig looks brand new...customization was on point..you plucked it perfectly & not one knot was left visible... thank you so much I’ll definitely be shopping with you again & again!!!